Patient Room of the Future
Kaiser Permanente’s Innovation Consultancy & Innovation Labs 2011-2012
Skills Used: Persona Development, Contextual Inquiry, Storyboarding, Wireframing, Front End Development, Prototyping, Usability Testing, Visual Design, Video Editing
Rapid and exponential changes in technology are enabling a quality revolution in health. Patient Room of the Future is a multi-faceted, multi-year project. During October 2011, four designers from KP’s Innovation Consultancy were asked to use their iterative and prototyping skill sets to build out what the various technologies and work-streams can look like for Kaiser Permanente’s Patient Room of the Future.
With three focus areas of hand hygiene, reducing patient falls, and the RN perspective, the designers spent three weeks making prototypes that would impact these areas in addition to re-imaging the care experience for our patients and the work experience for our clinicians.
In 2010, a team of designers and ethnographers interviewed and observed RNs, patients, and unit staff to identify opportunities to improve the interaction between nurses and patients at the bedside. The outcome of the Ethnographic Field Research conducted included a wealth of information about nursing practice and patient care as it relates to the hospital, patient room, and nursing unit settings.
The ideas generated were grounded in the ethnography research and persona characters. The promising ideas were then rapidly prototyped followed by several rounds of iterations.
The guiding principles for Patient Room of the Future:
Simplify my paths
Support me with knowledge
Reduce my “gatekeeping” tasks
These principles continue to inform the patient room of the future ideation.
Kaiser 2020 Live, was a theater type performance of future use cases performed live to Senior IT Executives. In under a month, our small team, wrote, built, casted, and directed a short 10 minute play.
Watch some of the prototypes below
Kohl's Department Stores 2015-16 Persona Development, Storyboarding, Information Architecture, Wireframing, Prototyping,
Electric Cloud 2014 Persona Development, Storyboarding, Information Architecture, Wireframing, Prototyping, Usability
Patient Self Service
Kaiser Permanente Innovation and Advanced Technology 2012
Skills Used: Persona Development, Storyboarding, Wireframing,
Case Study 2010
Future of Connected Care Traveling Exhibit
Kaiser Permantete Innovation and Advanced Technology & Garfield Innovation Center 2013
A+D Museum Los Angeles
yU+co & Art Center College of Design Graduate Media Design 2011
Lucas Films 2009
Skills Used: Information Architecture, Screen Flows, Wireframing, Visual Design
Patient Room of the Future
Kaiser Permanente's Innovation Consultancy & Innovation Labs 2011-2012
Skills Used: Persona Development, Contextual
A Screen is a Stage is a Set is a Story
Art Center College of Design Masters Thesis 2011
Future of Connected Care Tour
Kaiser Permanente's Garfield Center, Innovation Labs and Frog 2012
Kaiser Permanente Innovation and Advanced Technology & Recursion Software 2012
LG Mobile USA Team & Art Center College of Design 2010