Patient Self Service

Kaiser Permanente Innovation and Advanced Technology 2012

Skills Used: Persona Development, Storyboarding, Wireframing, Front End Development, Prototyping, Usability Testing, Visual Design

Overview

An initiative to create a compendium of interaction styles to address Patient Self Service. Our goal was to empower the Patient with a greater sense of control by helping them control physical aspects within their hospital room.

Design Principles

  • Empower the Patient: with access to basic needs
  • Comfort the Patient: with control and personalization of their environment
  • Engage the Patient: with relevant health information and where they are in their care journey.
  • Sample Ixd Documentation

    Process Photos

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